Privacy policy

Privacy Policy

Last updated: May 11, 2025

At Velocity Apparel, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website (velocityapparels.com), place an order, or engage with any of our services. By using our site, you agree to the practices outlined below.

What We Collect

We collect the following types of personal information depending on your interaction with our site:

  • Contact details: Name, email address, phone number, billing and shipping address

  • Order details: Products purchased, payment confirmation

  • Account details: Login credentials if you create an account

  • Support communications: Any messages or requests you send us

  • Usage data: Your IP address, browser type, device type, time spent on pages (via cookies and analytics tools)

How We Use Your Information

Your information is used to:

  • Fulfill and ship your orders

  • Send order confirmations, shipping updates, and account notifications

  • Provide customer support

  • Detect fraud or suspicious activity

  • Improve website functionality and user experience

  • (If you opt in) Send promotional offers and updates

We will never sell your information to third parties.

Third Parties

To fulfill your order and provide services, we may share your information with trusted third parties such as:

  • Shopify (our website provider)

  • Payment processors (e.g. PayFast, Yoco)

  • Shipping partners

  • Marketing tools (only if you've opted into marketing)

These partners are only given the information necessary to perform their function and are required to keep it secure.

Cookies

Like most websites, we use cookies to improve your browsing experience. This includes remembering your preferences and analyzing site traffic. You can disable cookies in your browser settings, but this may affect your experience on our site.

Learn more: https://www.shopify.com/legal/cookies

Data Retention

We retain your data only as long as necessary to:

  • Complete your order

  • Fulfill our legal obligations

  • Improve customer service

Your Rights

If you are a South African resident, you have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (unless required by law to keep it)

  • Opt-out of marketing at any time

To exercise these rights, contact us at info@velocityapparels.com

Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us to delete it.

Contact Us

If you have any questions or concerns regarding this policy, or if you wish to exercise your rights, please contact us:

📧 info@velocityapparels.com
📍 Bloemfontein, South Africa – full mailing address available upon request.